Vanderbilt University Medical Center has recognized three of its healthcare providers and two of its facilities in and around Shelbyville for extremely high patient satisfaction.
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Vanderbilt University Medical Center has recognized three of its healthcare providers and two of its facilities in and around Shelbyville for extremely high patient satisfaction scores.
The Excellence in Patient Experience award is given to those in the top 10% of a survey conducted nationally by the healthcare solutions and consultant company Press Ganey. The survey is conducted from July 2020 through June 2021.
The award-winning facilities are the Vanderbilt Integrated Primary Care Wartrace Clinic and Vanderbilt Integrated Primary Care Madison Street Clinic in Shelbyville.
The award-winning healthcare providers are: Karyn E. Jones, APRN, who practices in the Vanderbilt Integrated Primary Care Madison Street Clinic in Shelbyville; Marie Elizabeth Brock, DO, who practices in the Vanderbilt Integrated Primary Care–North in Shelbyville; Sarah Bridge, APRN, who practices in the Vanderbilt Integrated Primary Care Wartrace Clinic.
“We have continued to find our way through the pandemic and all of its challenges, and our clinical service areas and individual providers continue to provide outstanding personalized care,” said Brian Carlson, vice president of patient experience.
“These awards are a recognition of the exceptional care and service they provide every patient, every time. I am extremely grateful to our workforce, and particularly to the recipients of the Excellence in Patient Experience awards, for their commitment to our patients and their families, as well as to their colleagues, no matter what.”
The national survey is broad, measuring physicians, physician assistants and certified registered nurse practitioners as well as facilities spanning medical practice/clinics, inpatient, ambulatory surgery, outpatient services and others.
System-wide, Vanderbilt University Medical Center is recognizing 485 clinicians and 132 clinical areas for receiving high marks.
“This is an increase in award recipients for both categories over last year, and the total reflects a sustained focus on putting patients and their families first,” said Brian Carlson, vice president of patient experience.
Awards were presented by Kristy Bugg, director of physician practices at Vanderbilt Bedford County Hospital, and Bill Rich, president of Vanderbilt Bedford Hospital.
